Shipping & Delivery Policy
How our cloud kitchens prepare, package, and dispatch orders across our delivery radius with tamper-evident thermal insulation and live GPS tracking.
1. Cloud Kitchen Delivery Coverage Radius
BlazeEats operates specialized cloud kitchens strategically situated in high-density urban areas. To ensure food freshness and maintain strict temperature control:
- 5 to 8 KM Hyper-Local Radius: Each kitchen fulfills orders exclusively within an optimized 5 to 8 kilometer delivery radius. When you access our menu, our system dynamically verifies your location against operating kitchen coverage.
- Address Validation: If your location falls outside the operational radius of our active kitchens, the system will prevent order placement to safeguard food quality standards.
2. Service Hours & Slot Availability
Our cloud kitchens operate daily to fulfill all daily meal requirements:
3. Preparation & Dispatch SLAs
Our fulfillment pipeline is engineered for consistency and speed:
Fresh ingredients are fired and assembled upon order confirmation within 10 to 15 minutes.
Dedicated delivery riders transport sealed parcels directly from kitchen to your doorstep in thermal bags.
Total Estimated SLA: Average doorstep turnaround is 30 to 45 minutes under standard operating and traffic conditions.
4. Tamper-Evident Thermal Packaging
We maintain strict packaging and hygiene standards:
- Tamper-Evident Security Seals: Every container is sealed with a security tear-strip tape at the kitchen dispatch station. Do not accept any parcel if the security seal appears broken, torn, or re-taped.
- Eco-Friendly Thermal Containers: 100% food-grade, leakproof packaging engineered to retain optimal meal temperature while preventing soggy condensation build-up.
- Eco-Cutlery Option: Biodegradable birchwood cutlery is supplied upon request during checkout to minimize single-use environmental waste.
5. Live GPS Tracking & Contactless Handoff
Stay informed from the moment your order is accepted:
- Real-Time GPS Map: Track your assigned rider's real-time transit location and estimated arrival time on our live order tracking screen.
- Contactless Delivery: You may select "Leave at door / security gate" during checkout. Riders will place the parcel in a sanitized safe location and notify you via SMS/WhatsApp.
6. Unreachable Customer & Non-Delivery Protocol
To maintain fairness to delivery personnel and ensure fresh food transit:
7. Adverse Weather, Traffic & Force Majeure
During extreme weather conditions (heavy monsoons, severe waterlogging, intense heatwaves) or unexpected civic roadblocks, delivery times may be extended by 10–25 minutes to ensure delivery rider safety. Customers will receive live updates via the tracking screen.
8. Delivery Executive Safety & Zero-Tolerance Policy
BlazeEats enforces a strict Zero-Tolerance Policy for any form of harassment, verbal abuse, physical confrontation, discrimination, or unreasonable detention directed towards delivery executives. BlazeEats reserves the right to refuse service, cancel orders, blacklist addresses, and report offenders to law enforcement authorities.
9. Dispatch Desk & Support Contact
For live order assistance, address clarifications, or rider coordination during an active delivery: